Thank you for shopping our small business BIRD BEE, it means the world!
-We do not issue refunds, however we will accept eligible apparel items for store credit/exchange when received within two weeks of in-store purchase or date of mail delivery.
-Merchandise must be returned within 14 days, tags must be attached, and clothing in new, unworn or unaltered condition (this includes make-up & deodorant stains, perfume, smoke or any other type of stain).
-All in-store returns must be accompanied by a receipt or gift receipt.
-All online returns must submit a return request
-Customer is responsible for any return shipping fees for online returns and any shipping fees paid will not be refunded.
-We are not responsible for how you wash or wear your clothing. Items damaged after washing or after wearing are not eligible for return.
Once we receive your return, we will inspect the items, process the return, and send you an email with your e-gift card. Once you receive the gift card, you will be able to use it towards any future online purchase at shopbirdbee.com.
Unfortunately, due to high demand and limited inventory, we cannot put items on hold for exchanges. We recommend purchasing the item you wish to exchange for, and when your return is received, you will be refunded for the total amount of the return.
FINAL SALE ITEMS NOT ELIGIBLE FOR RETURN
-Bird Bee Merch - Made to Order & Pre-Order items
-Accessories (including but not limited to Jewelry, Bags, Sunglasses)
-Intimate Apparel (Including Bralettes, Panties, Socks & Tights)
-Covid-19 Face Masks
-Scarves, Gloves, Beanies, Hats, Hair Accessories
-Sale, Special Promotion, Discounted Items
ALL SALE ITEMS ARE FINAL SALE
Returns sent in that do not meet the above criteria are subject to the shipping and handling fees for us to send the items back to you or they will be donated to charity after 14 days.
If you believe you received a defective item, you must notify us by email within 3 days of the delivery confirmation date or date of in-person purchase and include a photo, otherwise it is considered wear and tear. An item that is damaged in the washing machine or ripped after wearing is not eligible for return and is not considered defective. No exceptions.