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Extended Holiday Exchange Policy: Our 14 day return period will be extended for the holiday season. Apparel items eligible for exchange and purchased between November 24th-December 24th will be accepted until January 14th. The rest of the return policy below still applies (final sale items etc.)
- We do not issue refunds, however we will accept eligible apparel items for store credit/exchange when received within two weeks of in-store purchase or date of mail delivery. Please review our final sale items below.
- Merchandise must be returned within 14 days of purchase or within 14 days of the date you received your online order, original tags must be attached, and clothing must be in new, unworn or unaltered condition (this includes make-up & deodorant stains, perfume, smoke or any other type of stain). After 14 days, your items are non-returnable.
- All in-store returns must be accompanied by a receipt or gift receipt.
- All online returns must submit a return request
- Customer is responsible for any return shipping fees for online returns and any shipping fees paid will not be refunded.
- We are not responsible for how you wash or wear your clothing. Items damaged after washing or after wearing are not eligible for return.
These Items are Final Sale and Not Eligible for Exchange or Store Credit:
- Sale/Clearance Items from the Sale Page and Discounted Items Above 30%
- Bird Bee Merch - Made to Order & Pre-Order items
- Intimate Apparel (Including Bralettes, Panties, Socks & Tights)
- Covid-19 Face Masks
- Scarves, Gloves, Beanies, Hats, Hair Accessories
- Home Goods
- Phone Cases
The above items are final sale due to limited inventory, special edition collections and sanitary reasons.
- Once we receive your return, we will inspect the items, process the return, and send you an email with your e-gift card. Once you receive the gift card, you will be able to use it towards any future online purchase at shopbirdbee.com.
- Unfortunately, due to high demand and limited inventory, we cannot put items on hold for online or in-store exchanges. For online orders, we recommend purchasing the item you wish to exchange for and when your return is received, you will be refunded for the total amount of the return. If you plan to purchase the new size and be refunded, notify us at firstname.lastname@example.org
- All items are inspected prior to shipping, however we know sometimes things may get overlooked. If you believe you received a defective item, you must notify us by email within 3 days of the delivery confirmation date or date of in-person purchase and include photos, otherwise it will be considered wear and tear and not eligible for return. An item that is damaged in the washing machine or ripped/broken after wearing is not eligible for return and is not considered defective. No exceptions will be made.
Returns mailed in that do not meet the above criteria are subject to the shipping and handling fees for us to send the items back to you or they will be donated to charity after 14 days.
ONLINE RETURN REQUESTS: