Thank you for shopping BIRD BEE!
POLICY: We do not issue refunds, however we will accept items eligible for store credit/exchange when received within two weeks of in-store purchase or date of mail delivery. Merchandise must be returned within 14 days and must have been previously approved (via email for online orders), tags must be attached, and clothing in new, unworn or unaltered condition (this includes make-up & deodorant stains, perfume, smoke or any other type of stain). All returns must be accompanied by a receipt. Customer is responsible for any return shipping fees.
EXCHANGES: Once we receive your return, we will inspect the items, process the return, and send you an email with your online store credit which will come through as a Bird Bee gift card. Once you receive the gift card, you will be able to use it towards any future online purchase at shopbirdbee.com. Unfortunately, due to high demand, we cannot put items on hold for exchanges. We recommend purchasing the item you wish to exchange for, and when your return is received, you will be refunded for the total amount of the return. *This must be pre-approved via email (hello@shopbirdbee.com)
FINAL SALE ITEMS
- All shoes, accessories (including but not limited to bags, sunglasses, jewelry, intimate apparel, bralettes, scarves, beanies, hats, hair accessories, sunglasses, tights, socks) and sale/discounted items.
- All sale items are final sale.
***These items cannot be returned for store credit or exchange***
Returns sent in that do not meet the above criteria are subject to the shipping and handling fees for us to send the items back to you.
DEFECTIVE ITEMS: If you believe you received a defective item, you must notify us by email within 7 days of the delivery confirmation date or date of in-person purchase and include a photo, otherwise it is considered wear and tear. An item that is ruined in the washing machine or ripped after wearing is not eligible for return and is not considered defective. No exceptions.
MAIL RETURNS TO:
BIRD BEE
1228 Griswold Street
Detroit, MI 48226
TO NOTIFY US OF A RETURN:
Email hello@shopbirdbee.com and include your order number and item you are returning.
Visit the Store:
1228 Griswold Street
Detroit, MI 48226
(Street parking on Griswold or Washington is best)
Hours:
Sunday 12PM-5PM
Monday-Saturday 11AM-8PM
Call Us:
313.315.3070
Email Us:
hello@shopbirdbee.com
Email is our favorite form of communication. If you need to contact us, the BEST way is to email hello@shopbirdbee.com.
For employment inquiries, contact taylor@shopbirdbee.com
